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Customers unable to access ESET Inspect and ESET MDR Dashboards
Update - Affected instances / Dashboards are back in service.
Jun 01, 2025 - 23:05 CEST
Monitoring - The issue has been resolved. We are monitoring the situation.
Jun 01, 2025 - 23:00 CEST
Identified - We have identified the issue and we're working on a fix.
May 31, 2025 - 23:23 CEST
Investigating - ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.
May 31, 2025 - 21:33 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
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ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 3, 2025

No incidents reported today.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

Unresolved incident: Customers unable to access ESET Inspect and ESET MDR Dashboards.

May 31, 2025
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025
ESET PROTECT Cloud audit logs are delayed.
Resolved - This incident has been resolved.
May 26, 09:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 09:07 CEST
Update - The logs are being processed and sent without a delay.
May 26, 09:06 CEST
Identified - The root cause of the issue has been identified. Delay is expected to be mitigated during the weekend.
May 23, 14:12 CEST
Update - Customer with enabled syslog sending feature can experience delay with new audit logs.
May 21, 11:29 CEST
Investigating - Customer with enabled syslog sending feature can experience delay with new logs.
May 21, 11:09 CEST
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
May 22, 2025

No incidents reported.

May 21, 2025
May 20, 2025
[ESET MSP Administrator] planned maintenance
Completed - The scheduled maintenance has been completed.
May 20, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 CEST
Scheduled - Please be aware that on Tuesday, May 20 2025 between 8:00 -10:00 UTC, ESET MSP Administrator 2 and ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should add up to around 2 hours within the maintenance window. Thank you for your patience and understanding.
May 15, 10:00 CEST
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